At Emirates Falcon, your satisfaction is our priority. If you are not fully satisfied with your purchase, we offer returns and exchanges under the conditions outlined below.
Eligibility for Returns and Exchanges
Products must be returned in their original condition, unused, and with all packaging intact. Certain items, such as personal care products, may not be eligible for return once opened for safety and hygiene reasons.
Return and Exchange Process
To initiate a return or exchange, please contact us at emiratesfalconstore@gmail.com or +971524076074. Our team will guide you through the process and provide instructions for returning the product.
Return Shipping
Return shipping costs are the responsibility of the customer unless the product is defective or incorrect. We recommend using a trackable shipping method to ensure the safe return of the item.
Refunds
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund. Approved refunds will be processed back to your original payment method within a reasonable time.
Exchanges
If you wish to exchange a product for a different item, we will assist you in processing the exchange after receiving your returned product. Shipping costs for exchanges may apply.
Defective or Damaged Items
If you receive a defective or damaged product, please contact us immediately with details and photos. We will ensure the issue is resolved promptly, either by replacement or refund.
Contact Us
For any questions regarding returns or exchanges, please contact us at emiratesfalconstore@gmail.com or +971524076074. Our team is here to provide support and assistance.